Student Policies & Legal Center
Explore Lumina English Academy’s clear, student-first governance documents, privacy protections, and satisfaction guarantees.
POLICY 01
Terms & Conditions
Enrolment agreements, 1:1 coaching scope, package validity periods (35–200 days), student conduct, technical requirements, and intellectual property terms.
POLICY 02
Privacy Policy
How we collect and protect your contact info, Level Assessment data, 1:1 coaching confidentiality, encrypted payment gateways, and zero third-party data selling.
POLICY 03
Refund & Cancellation
Fair 24-hour lesson rescheduling policy, 15-minute late window, 7-day new student satisfaction guarantee, and simple refund request instructions.
Have Questions About Our Policies?
Danielle is happy to assist with any policy or enrolment inquiry.
“Lumina comes from the Latin word meaning light. Education is a light that helps people discover opportunities, build confidence, and find their voice.”