Refund & Cancellation Policy
Clear, transparent guidelines regarding lesson rescheduling, 24-hour notice, cancellations, no-shows, and refund eligibility.
Lesson Rescheduling (24-Hour Notice Required)
We understand that busy executives and adult learners occasionally face unexpected work conflicts or emergency schedule changes. To accommodate this while protecting Danielle’s dedicated schedule, we enforce a fair 24-hour rescheduling window:
You may reschedule any 1:1 lesson free of charge by clicking the reschedule link in your Calendly email confirmation, or by messaging Danielle on WhatsApp at least 24 hours before session start time.
Rescheduling requests made less than 24 hours before the scheduled lesson time cannot be accommodated, and the lesson will be deducted from your package balance as a completed session.
No-Show & Late Arrival Policy
Please log in to your Google Meet / Zoom link on time for your 40-minute session.
- Late Arrival: If you arrive late, the session will still end at the originally scheduled time so as not to delay subsequent students.
- 15-Minute Waiting Window: Danielle will remain in the video meeting room for 15 minutes. If a student does not join within 15 minutes of the start time and has not sent a message, the session is marked as a “No-Show” and deducted from the package.
Cancellations by Lumina English Academy
In the rare event that Danielle must cancel or postpone a lesson due to sudden illness or technical emergency:
- You will be notified as early as possible via WhatsApp or email.
- No lesson credit will be lost.
- You will receive priority rescheduling options to book a make-up session at your earliest convenience.
7-Day New Student Satisfaction Guarantee & Refunds
We are confident in the transformative quality of Danielle’s 1:1 coaching. However, we want every student to feel 100% confident in their investment:
If after your first 1:1 lesson you feel that Lumina is not the right fit for your learning style, you may request a refund for your package within 7 calendar days of purchase.
Refund Calculation: Refunds for package cancellations are calculated by deducting the single standalone lesson fee ($20/session) for any completed session, plus payment processor merchant fees.
Non-Refundable Circumstances
Refunds cannot be issued under the following circumstances:
- Requests made after the 7-day initial guarantee period has passed.
- Packages that have expired past their designated validity timeframe (35, 100, or 200 days).
- Completed lessons that were delivered as scheduled.
How to Submit a Refund or Cancellation Request
To request a package cancellation or refund under the 7-day guarantee, please submit a written request via email to:
📧 Email: hello@luminaenglishacademy.com
📝 Please include: Your Full Name, Order Number / Enrolment Date, and Reason for Request.
⏱ Processing Time: Approved refund requests are credited back to your original payment method within 3–5 business days.
“Lumina comes from the Latin word meaning light. Education is a light that helps people discover opportunities, build confidence, and find their voice.”